What’s that I smell… chestnuts roasting on an open fire?!

The most wonderful time of the year is almost upon us.

Okay, I know I am a little early but I can’t resist: I love Christmas! I may or may not be already listening to The Skydiggers version of Good King Wenceslas  (Stop Judging!)

We are constantly thinking about the customer experience here at Planet Print. The holiday season provides so many opportunities for companies to show their customers how much they care. Hopefully they do this by providing an amazing customer service but sometimes it comes down to exceptional service recovery.

Failing to act quickly and appropriately after a customer’s negative experience can turn even the jolliest client into an angry detractor, telling everyone at the holiday party about their poor experience.

The voice of the customer is even more powerful when fueled by rum and eggnog.

If we are to define the real principle of customer service, it all comes down to one single and simple word – CARE.

In order to provide customer satisfaction, a deep understanding of what customers want and need is important.

Today, great customer service becomes the lifeblood of businesses. Delivering an incredible customer experience to consumers should be your top priority , and this is what keeps some businesses, (hopefully Planet Print) ahead of the competition. They stand out for doing things for their customers that most others wouldn’t. More than delighting and surprising customers, they are ready, willing, and able to go the extra mile for each and every one of their customers. Be a business that is willing to “walk the talk” when it comes to delivering the kind of service that wins a customer over for life.